Reference
Invitations to join an agency
When an agency invites an address that already has a ROK account, it joins only once the account's owner accepts. Where to find the invitation, what accepting does, and when to decline.
Your ROK account is yours. If you already have one — because you belong to another agency, or you signed up on the website — an agency that invites your address cannot add you on its own. It sends you an invitation instead, and you join only if you accept it.
Finding an invitation
- By email. The message is titled "… invited you to join them on ROK" and links here. Sign in as you normally do; no new account is created.
- In the console. A bar across the top reads "… invited you to join them" with a Review link while you have one open.
- Without an agency yet. The "not in an agency yet" screen shows the invitation above the other options.
The page lists every open invitation addressed to you: the agency's name, who sent it, when it expires, and the groups you would join (or "the agency's default group" when it names none).
Accept
Select Accept and open. You join the agency with the groups shown and the console opens in it. If you belong to other agencies, you keep them all; switch between them from the agency menu as usual.
An acceptance can be refused, with the reason shown:
- The agency has no seats left on its plan — ask its administrator to free one or upgrade, then accept again while the invitation is still open.
- The person who invited you can no longer add members, or can no longer hand out one of the groups in the invitation — ask the agency to send a new one.
- The invitation is no longer open — it expired (after seven days), was withdrawn, or was already answered.
Decline
Select Decline if you do not recognise the agency or do not want to join. The agency sees the invitation marked Declined; it gains nothing — no membership, no access to your account, no hold over your sign-in. It can invite you again later if you reconsider.
Nothing here?
"No open invitations" means there is nothing waiting for this account. The invitation may have expired or been withdrawn, or it went to a different address — check which email you signed in with, shown at the top of the page.
See also
- ReferenceInvitationsEvery email invitation sent from your agency, whether the person has opened or accepted it yet, when it expires, and how to re-send or revoke one that is still pending.
- Get startedSigned in without an agencyWhat the "not in an agency yet" screen means and the ways out of it — redeem an access code (typed, from a join link or a poster's QR code), start a new agency, or ask ROK to connect you.
- How it worksAgencies, members and what's separateHow ROK keeps each agency's content, people and recognition apart — and what changes when someone belongs to more than one.
- ReferenceAccount settingsYour own profile, password, two-factor authentication, phones, badges, push and email notifications, activity and appearance — plus how to download your data or delete your account.